Refund policy

We offer a 30-day return policy if eligible, giving you 30 days after receiving your order to request a return.

Eligibility for Returns

To be eligible, your item must be:

  • In the same condition you received it – unopened, unused, and sealed, with all manufacturer packaging and labels intact.

  • Accompanied by a valid receipt or proof of purchase from bscsupplements.com

We do not accept returns on items that have been opened, used, or are missing original packaging.

To start a return, please contact us at customerservice@bodyscience.com.au.

4/24-30 Dover Drive,
Burleigh QLD 4220
Gold Coast, Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@bodyscience.com.au. 

Damages and issues

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items

Due to health and safety regulations, we are unable to accept returns or offer refunds on opened or used products, unless there is a verified quality issue.

We do not offer returns or exchanges for:

  • Change of mind

  • Flavour or texture preferences

  • Products that have been opened or used without a fault

If you believe your product has a quality issue or is not up to standard, please contact our customer service team with details and photos, and we’ll be happy to investigate.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to place a new order and return the item you have (if eligible). Once we receive and approve the return, your refund will be processed.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days. Please allow time for your bank or card issuer to process the refund.
If more than 15 business days have passed since your return was approved and you haven’t received a refund, contact us at customerservice@bodyscience.com.au.

Compression Warranty

All BSc Compression garments have a 6 month warranty against manufacturer defects, which covers material and stitched seams. This warranty does not cover friction or contact tears, other accidents or incidents, or natural wear and tear. This is a totally synthetic material which with regular use and ageing may have a slow loss of compression. Rinse with cool fresh water and drip dry out of direct sunlight before first use. Avoid contact with chlorine, bleach and any other solvents, naked flame, extreme heat, hot water washing, machine washing and washing detergent. WARNING: Cleansing skin after wearing garment is advisable.

Garments returned under warranty will either be replaced or repaired at our discretion. The cost of repairing a damaged garment will be evaluated on a case-by-case basis. Our freight policy for warranty is you pay freight to us; we pay freight to you. If garment is in need of repair outside of warranty, all freight is owner’s responsibility. Before returning garments for warranty or repair please contact us by phone or email to obtain a Return Authorisation number. Return Authorisations are valid for a period of 14 days. Garments should be returned to us at the above address, with a copy of the Return Authorisation form detailing the proof of purchase and reason for return. Thank you for your business.