General FAQs

Have questions? Find quick answers to commonly asked questions about our products and services here.

BSc is a leading Australian health and wellness brand dedicated to providing high-quality sports nutrition, compression garments, and fitness accessories.

BSc products are available for purchase online through our official website and at various retail stores across Australia.

BSc offers a wide range of products including protein powders, pre-workouts, compression wear, vitamins, and fitness accessories.

BSc products undergo rigorous testing to ensure safety and quality, and many are endorsed by professional athletes and sports organisations. Find HASTA tested products here.

You can reach BSc customer service by emailing or calling our toll-free number.

Yes, BSc offers a loyalty program where customers can earn points for purchases and redeem them for discounts and rewards. Find out more here.

Yes, detailed nutritional information for all BSc products is available on our website on the respective product pages and product packaging.

Yes, BSc offers wholesale and bulk purchasing options for businesses and fitness professionals. Contact us for more information via

Order & Payments

Find answers to common questions about placing orders, payment methods, and transaction security for a worry-free shopping experience.

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and Afterpay.

Select your preferred payment option during checkout and follow the prompts to complete your payment securely.

To place an order, simply browse our website and add the desired items to your shopping cart.

Once you've finished shopping, proceed to checkout, where you'll be prompted to enter your shipping and payment details.

After confirming your order, you'll receive an email confirmation with your order details.

Yes, it's safe to use your credit card for online payments on our website. We employ industry-standard encryption technology to ensure the security of your payment information. Your credit card details are encrypted and securely transmitted to our payment gateway for processing, providing you with a safe and secure shopping experience.

Yes, you can track the status of your order by logging into your account on our website and navigating to the "Order History" section.

Alternatively, you'll receive email updates regarding the status of your order, including confirmation of dispatch and tracking information once your order has been shipped.

Shipping & Deliveries

Discover everything you need to know about shipping times, delivery options, and tracking your orders for a smooth delivery experience.

We aim to pick and pack 95% of our products on the same day as your order. These items are then collected by couriers the following business day. While we strive for smooth operations, occasional hiccups may occur.

Yes, we offer express shipping options for faster delivery. You can select this option during checkout for an additional fee.

Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

If you're not home at the time of delivery, the courier will typically leave a card with instructions for collecting your parcel from a nearby depot or arranging a redelivery.

Currently, we only offer shipping within Australia. We do not ship internationally at this time

Once an order has been placed, we are unable to guarantee changes to the shipping address. Please ensure that your shipping address is correct before completing your purchase. If you need assistance, please contact our customer service team as soon as possible.

Returns & Refunds

Learn about our hassle-free return process, refund policies, and how to initiate a return for products that don't meet your expectations.

You have 30 days after receiving your item to request a return. The item must be in the same condition as received, unworn, unopened, with tags & seals intact, and in its original packaging.

To start a return, contact us at We'll provide you with a return shipping label and instructions on where to send the package.

Yes, perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards cannot be returned.

The fastest way to exchange an item is to return the original item and make a separate purchase for the new one once the return is accepted.

If the merchandise is being shipped into the EU, you have the right to cancel or return your order within 14 days. The item must be unworn, unused, with tags, and in its original packaging.

Once we receive and inspect your return, we'll notify you if the refund is approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. If it's been more than 15 business days since approval, contact us at

Looking for Team BSc Rewards FAQs?

Follow the link below. You'll find them at the bottom of the page, where you can scroll down for more information.

Team BSc Rewards FAQs.

Product FAQs

Explore our comprehensive list of frequently asked questions covering product details, usage instructions, and more to ensure you get the most out of your purchase.

Absolutely! If you're on a keto diet, Clean Coffee Brain Fuel is your ultimate companion!

Add 5 g (1 heaped scoop) to 150-200 ml of hot or cold icy water, milk or plant-based milk alternative of your choice! Also great for smoothies and dessert recipes for a coffee-flavoured hit.

You can enjoy GreenTea TX100 at any time of day! Take 1-2 sachets daily to nourish your insides and boost your inner wellness. It's also a delicious way to increase your daily fluid intake when plain water just doesn't cut it.

Orafti® Inulin.

No, GreenTea TX100 uses only natural plant-based sweeteners Stevia and Thaumatin. No added sugar.

While animal based protein sources contain each of the 9 essential amino acids, plant-based proteins have different amino acid profiles. By combining pea protein with brown rice protein plus ancient grains amaranth, quinoa, buckwheat, millet and chia plant protein has a complete profile.

We've kept our Clean Protein formula simple, containing only REAL ingredients with no artificial colours or flavours, no added fillers, thickeners or gums, and no added gluten or sugar. There's nothing to hide! Just ingredients that are beneficial for your health.

We use only natural sweeteners Stevia (extracted from the leaves of the plant species Stevia rebaudiana) and Thaumatin (extracted from the Katemfe Fruit). Clean Plant Protein contains no sucralose or 955.

No, you can rest assured that this protein is 100% plant-based and vegan-friendly.